Case study // Transform Management

AMEX case study

We designed, built, and facilitated a blended solution for the Corporate Card teams across Europe.

This included tailored competency frameworks, online assessments, playbooks, events, workshops, vitamin pills, 1-2-1 coaching, action learning sets. The objective was to engage at a more intimate level and move towards Trusted Adviser status. Our audiences ranged from customer facing to leaders of leaders.

Case Studies

Vignette
NicolaH

Cisco Case Study

One recent Cisco programme, among many, enabled sales professionals to gain a deep understanding of the issues facing senior executive customers. The workshop element involved live interactions with actual C-level buyers, having account / call plans critiqued, and customer / peer coaching. This all culminated in the preparation and execution of succinct executive-level value conversations.

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Vignette
NicolaH

Aon case study

In the context of a highly competitive market we helped Aon assess their current capability as a platform to deliver distinctive client experiences. We facilitated executive thought-leadership sessions and ran workshops on ‘Customer Engagement Mastery’, as well as coaching at the executive level.

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