Case study // Transform Management

AMEX case study

We designed, built, and facilitated a blended solution for the Corporate Card teams across Europe.

This included tailored competency frameworks, online assessments, playbooks, events, workshops, vitamin pills, 1-2-1 coaching, action learning sets. The objective was to engage at a more intimate level and move towards Trusted Adviser status. Our audiences ranged from customer facing to leaders of leaders.

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Colt operate in a highly competitive and disruptive market where marginal customer experiences make large revenue differences.

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